MAVENCLAD®️ adveva™️ patient support programme

This is a patient support programme administered Merck Healthcare Pty Ltd (“Merck”) and is intended only for patients prescribed MAVENCLAD®️ in Australia or New Zealand (ANZ).

The programme aims to provide support to patients prescribed MAVENCLAD®️ by way of general advice and reminders to assist with their treatment and, in some cases, provide a device and/or consumable items (e.g. needles, sharps container etc) to facilitate treatment. The specific support available depends on the treatment you have been prescribed and the programme you are enrolled in.

All advice is of a general nature to support the prescribing instructions of your doctor and is never intending to replace advice or instructions provided by your prescribing doctor or healthcare team. You should contact your doctor for specific advice about your treatment or in the case of immediate or urgent advice.

Participation is entirely voluntary and you can withdraw anytime simply by contacting the programme on the nominated phone number/e-mail.

Privacy, collection of information and consent information you should be aware of

It is strongly recommended that you read and understand Merck’s full privacy statement for this programme. To be enrolled in this support programme we shall require that you acknowledge that you are prescribed the product, that you have read and understood the information about the programme and the privacy/collection statement and that you provide your consent to Merck to be enrolled as a member of the programme. In many instances, you can choose which options of the programme you wish to use (e.g. reminders, callbacks….) and how Merck will contact you (e.g. phone, email or SMS).

The following is a summary only of the privacy considerations specific to this support programme and why Merck needs the personal/sensitive information it collects from you. For Merck’s full privacy statement, including how to access your information, how long we keep it, our use of “cookies” and Google Analytics (link below).

This patient support programme is operated by personnel in Merck’s Medical Information department. Depending on your programme specifics you may be contacted by someone from Merck Medical information by phone, mail, email or SMS.

All information collected from you is kept on secure password-controlled servers. These servers are located outside of ANZ in countries that have similar privacy laws/regulations and expectations as in ANZ. At all times adherence to the Australian Privacy Principles will be maintained.

By providing personal information to Merck and continuing to engage with Merck via this programme you are providing your consent to the personal information you provide being collected, used and stored as described in the full Merck privacy statement (link below). You can withdraw your consent or alter your preferences at any time simply by advising us.

We only collect information that is required to assess your eligibility and provide assistance and services within this support programme. This includes (but is not limited to) information such as your name, address, DOB, past treatments (if any), details of the Merck treatment (e.g. dose, frequency etc) and your prescribing doctors name and clinic address. We will also collect information about any adverse experience you advise us of during your treatment. It is a legal requirement in ANZ that all safety information reported to Merck in association with the use of our products is reported in a de-identified manner to the regulatory authorities. We may contact your doctor to obtain more detailed information in some cases.
Your personal information is only provided/accessible to those that need it to fulfil some aspect of the service which you have consented to, such as the delivery of device and/or consumables; or the mandatory reporting of side effects or other safety issues you advise us of; or programme/system maintenance. This sometimes includes 3rd party service providers who assist Merck with the programme (such as courier companies), but only the minimum relevant information needed is provided. All persons with access to your personal information are bound by the Merck privacy statement. Your personal information is not provided to or accessible by other persons within Merck or external third parties. In most cases, with your consent, we may contact your doctor to advise that you have enrolled into this programme and that it is available to you as a resource.

Deidentified and aggregated (i.e. pooled) information may be used by Merck to evaluate the programme and may be written up in a medical journal. The reports or abstracts will not identify any individual patient or identify anyone from your healthcare team.

For more details about how Merck handles your personal/sensitive information, the use of “cookies or Google analytics please refer to the Merck privacy statement (link below)

If you do not consent to being part of this programme, please contact Merck Medical Information on:

Phone: 1800 633 463

Link to privacy statement:

More information:
If you have any questions or comments, please feel free to email the Privacy Officer at Merck (Australia):